销售与退货政策

通过 Akko 日本官方店向 Akko 下订单,即表示您接受了以下条款和条件。

在下订单或使用 Akko 提供的任何服务之前,请仔细阅读这些条款和条件。

保修条例

请访问我们的保修页面以获取最新的保修条款。

Akko保修和服务政策

 

运输

我们会安排将产品运送到您订单中指定的地址。

根据您下单时的选择,我们将会使用4PX,SAGAWA或联邦快递。

当我们获取到商品的追踪号时,将发送电子邮件通知。您还可以通过登录您的帐户了解订单详情或访问我们的订单跟踪页面来查看最新的运输状态。

如果您所在的地区未列出时,请随时联系 support-jp@akkogear.com。

注意:进口税不包括在内,可能由海关征收。

 

取消订单

如果您下单后改变主意,您可以在发货前 24 小时内取消订单。请访问联系我们页面以完成表格或直接向 support-jp@akkogear.com 发送请求。

一旦您的订单取消请求得到处理,我们将发送确认信息。

24 小时后,您仍可发送请求,Akko 将尽力从承运人处取回包裹,但不保证一定会成功取消。

 

更改条款和条件的权利

Akko 可能会不定时更改这些条款和条件。这些条款和条件的任何更改将在网站上发布更改后的条款和条件后立即生效。您同意定期查看这些条款和条件,并且在任何此类更改后使用本网站即表示您同意遵守更改后的条款和条件并受其约束。

 

定价和降价/更正

Akko 保留随时更改 Akko 在线商店页面上显示的产品价格的权利,恕不另行通知,并纠正可能无意中发生的定价错误。如果 Akko 日本商店出现定价错误,您同意 Akko 不受该错误价格的约束。如果网站上的定价错误或与您的订单有关,我们将向您发送通知,让您以正确的价格继续交易,或取消您的订单而无需您承担任何费用。

Akko 提供价格匹配政策,具体条款可以通过此链接找到。

 

Return and Refund

a) Return Window
Please return your product within 30 days of your receipt upon delivery, except as otherwise noted on the product detail page.

b) Complete Package Rule
Please return the product with its original packaging, including manuals, novelty keycaps and keycap puller that comes with the unit for a full refund. Returns with incomplete/materially different packages may enable sellers to charge a restocking fee up to 15% subject to the completeness of the package. We do not charge a restocking fee for normal wear of use on the keyboard.

c) Refund
An automatic refund will be issued within 3~5 business days of the receipt of your return.

d) Return Shipping

We are matching the return policy implemented in mainstream eCommerce website such as eBay and Amazon.

Akko pays for return shipping if the item was damaged, faulty, or doesn’t match the listing description.

When customers decide to return a product at no fault of Akko (for reasons such as “unwanted items” “I no longer needs this”), they are responsible for the return shipping.

We have US and CN warehouse to accept returns.

For customers outside USA, you will need to send the package to either our US or CN warehouse.

If the item needs to be returned because of Akko’s responsibility and issues, we will reimburse the shipment up to $20 per package.

e) Refuse delivery. Refusing the delivery of international package may result in disposal by the carrier if the shipment is with 4PX. Note Akko will only refund you when we receive the return package, and any cost generated by return shipping of the refused package will be deducted from the refund amount.

f) Wrong Address. Entering the wrong address may cause delivery failure and finally result in disposal by the carrier if the shipment is with 4PX. Note Akko will only refund you when we receive the return package, and any cost generated by return shipping of the refused package will be deducted from the refund amount.

For any questions, don’t hesitate to reach support@akkogear.com.